Returns

If you're not happy with something, you can return it within 14 days after it is delivered. Ask for the return from your account: pick the items, tell us why, choose a refund or an exchange, and add photos if something is wrong. We reply within 1–2 business days, and once it's approved we email you a return label.

Changed your mind before it shipped? Open the order in your account and choose Cancel order. It's cancelled straight away, we refund everything you paid (including shipping and tax) to your original payment method, and we email you a confirmation. The refund usually takes 5–10 business days to show up. Once an order has shipped it can't be cancelled, but you can return it when it arrives.

Items in the same condition you received them: unworn or unused, with the tags still attached. Please try things on over a clean floor and keep the tags on until you're sure.

1. Sign in to your account, open the order and choose Return items. Pick what you're sending back, the reason, and any photos.
2. We review your request within 1–2 business days. If it's approved, we email you your return label, and it appears on the order in your account.
3. Pack the items, attach the label, and drop the package off with the carrier within 10 days of receiving the label. If the carrier hasn't received a package by then, the return is cancelled automatically.

Please check your order when it arrives. If an item is defective or damaged, or it isn't what you ordered, tell us right away and attach photos of the problem when you ask for the return, so we can see what happened and make it right. In these cases we pay for the return shipping.

If the return isn't because of a defect, damage or a wrong item, you pay the return shipping. We buy the label for you, and its cost is taken out of your refund.

Once we receive and check your return, we refund the price of the returned items to the card or payment method you used, within 7 business days. Your bank may take a few more days to show it. Shipping you paid on the original order is not refunded.

Want a different size or color instead of money back? Check the size guide first, then choose An exchange when you ask for the return. Once we receive and check the item, we send you the same item in the size or color you want, subject to what we have in stock. If we can't, we refund you instead.

Returning 7 or more items in one return for a refund costs a flat $25 restocking fee, taken out of your refund. Returning fewer items, exchanges, and defective, damaged or wrong items never have a restocking fee.

If your order never arrives (tracking hasn't moved in 5 days, or it says delivered and it isn't there), choose My order hasn't arrived when you send us a message from the order in your account, or write to support@icaruszone.com. You choose: a replacement, if the items are in stock, or a refund. The 14-day window doesn't start until an order is delivered.

Write to support@icaruszone.com. Icarus Zone is a trade name of Arezeo, Inc.